Job Description

Manager, Account Executives - Mid-Market & Key Accounts Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service. What's the opportunity? Intercom is leading the way in revolutionizing the AI Agent market for customer service, and we are seeking a dynamic leader to spearhead the team responsible for driving new business for Fin , Intercom’s cutting-edge AI Agent. The role will lead a team of Account Executives primarily responsible for new Fin logos in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth. We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy. For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the customer support space. What will I be doing? Sales Strategy Execution Collaborate with senior leadership to define and implement effective sales strategies for Fin across strategic customers (think unicorns and the next unicorns) and select MM and Enterprise targets, with a focus on customers using Zendesk or Salesforce Service Cloud. Oversee the development of actionable sales plans that align with Intercom’s growth goals, emphasizing Fin Standalone / Fin for Platforms use cases. Monitor pipeline opportunities globally to ensure timely follow-up, deal progression, and sustained revenue growth. Performance Management Set clear performance expectations and KPIs for the global Account Executive team. Track individual and team performance using CRM tools and reporting dashboards, ensuring a data-driven approach to decision-making. Analyze sales metrics, spot trends, and proactively adjust strategies to drive optimized results and meet or exceed revenue targets. Cross-Functional Collaboration Partner with Marketing, Product, and Customer Success to develop tailored go-to-market strategies that highlight Fin’s AI capabilities for external support platforms. Collaborate with senior leadership to ensure alignment on revenue goals, budgeting, and resource allocation for a high-performing global sales team. Customer Focus Maintain a deep understanding of customer needs, market trends, and AI-driven support solutions, enabling the team to effectively position Fin’s ROI and value proposition. Ensure new customers are seamlessly handed off to the Relationship Management and Implementation teams, prioritizing a positive and efficient customer experience. Reporting & Analytics Provide regular updates on team performance, sales pipeline health, and market intelligence to senior management. Use data-driven insights to recommend and implement strategies that accelerate growth, expand market share, and scale Fin’s presence among Zendesk and Salesforce Service Cloud users. What skills do I need? 5+ years in a quota-carrying new business individual contributor role with a proven track record of success. Experience in complex, strategic deals (e.g., involving procurement, legal, security, and AI boards). 3+ years of people management experience, with a history of building and mentoring high-performing sales teams. Demonstrated success in outbound sales motions ; experience with Command of the Message and MEDDPICC is a plus. Strong forecasting skills with the ability to accurately predict revenue trends and refine processes accordingly. Strong crossfunctional collaboration skills and the ability to navigate internally . Proven passion for teaching and developing top talent ; a builder of businesses who can attract the best in the industry. Experience devising GTM strategies and executing operational plans—particularly for AI, SaaS, or enterprise software . Excellent communication skills across written, verbal, presentation, and interpersonal channels. Adaptive, with the ability to balance near-term execution with long-term strategic thinking. Comfortable working with a global team and global team leadership . We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is 266,900 - 309,950. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr Intercom

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